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Investment in project support underlines commitment to customer care

09/11/2021

Commercial

Investment in project support underlines commitment to customer care

We have partnered with software specialists Shoothill to produce a bespoke a sophisticated project management application to support our day-to-day business operations.

The system will allow the allocation of tasks to be assigned to team members, streamlining the company’s resource management. The system will be tailored to parallel Base’s unique service delivery operations across Shropshire, Cheshire, North Wales and beyond.

Simon Jeavons, Chief Operating Officer & Director at Shoothill, said: “Base Architects are a pleasure to work with. We are getting to know the people and the business, and are tailoring their system to suit their needs. We can’t wait to see the many benefits this system will have both short term and long term.”

Custom CRM (customer relationship management) features, such as notes and follow-up tasks, will allow the system to host all communication information relating to a quote or a project, to ensure all internal parties can access relevant information in real-time.

Harry Reece, Managing Director at Base Architects, said: “Shoothill has been attentive, professional and understanding. We are looking forward to seeing the impact of integrating the finalised system into our daily operations”

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